Apple Shifts From Genius Bars to Genius Groves, Hoping Patrons Linger

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The first Apple store with the new look — a two-story location in San Francisco’s Union Square that will open to the public on Saturday — has 42-foot-tall sliding glass doors.

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Jim Wilson/The New York Times

SAN FRANCISCO — Goodbye, Apple Genius Bar. You are being replaced by a tree-filled Genius Grove, which will have more room to sit and more Apple customer service specialists to troubleshoot devices.

On Thursday, the 15th anniversary of the first Apple retail store, the technology company unveiled what it called its largest product: a new design for its sales outlets.

Apple’s 477 physical stores are showrooms for the Apple lifestyle, not just places to buy the…

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